Privacy Policy

We keep your data private

Effective Date: September 14, 2024
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1. Introduction‍

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our software, Path Finder. By using our software, you agree to the collection and use of information in accordance with this policy.
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2. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, email address, billing address, and payment details. We collect this information when you purchase Path Finder through Chargebee, our purchase platform.
  • Payment Information: When you make a purchase, payment information is processed through Stripe or Braintree. This includes:
    • Billing Address: We collect your billing address to ensure the accuracy of the transaction and to perform Address Verification System (AVS) checks to prevent fraud.
    • CVC Code: The Card Verification Code (CVC) is required to confirm that the card is in your possession and to enhance transaction security.
    • Country Information / ZIP Code: We collect your country information and ZIP code to comply with regional regulations and to tailor our services to your location.‍‍

3. Subscription Validation

Path Finder does not collect any usage data. To ensure the validity of your subscription, Path Finder connects to the internet periodically. This connection is solely for verifying the status of your subscription and is the only outgoing connection used by the software. This process is necessary to maintain the integrity of our subscription management and ensure that only active subscribers have access to the software.‍

4. Emails from Cocoatech

  • Transactional Emails: Upon purchasing a Path Finder subscription, you will receive automated emails that are essential for using the software. These emails include:
    • Activation instructions.
    • Information about your subscription (such as billing reminders and upcoming payment dates).
    • Other service-related updates that are necessary for managing your account and subscription.
  • Marketing Emails: Occasionally, we may send you marketing emails with:
    • Tips on how to use Path Finder more effectively.
    • Information about upcoming promotions, discounts, or cross-promotions relevant to our software.

      You can opt out of marketing emails at any time by following the unsubscribe link in any marketing email or by contacting us at help@cocoatech.com.

5. How we use your information
We use your information for the following purposes:

  • To Process Transactions: We use Chargebee to manage your purchases and billing information. Collecting your billing address, CVC code, and country information helps ensure that transactions are valid and secure.
  • To Verify Subscriptions: Path Finder periodically checks your subscription status to ensure continued access to the software.
  • To Send Transactional Emails: We send essential emails related to your subscription and account, such as activation instructions, billing reminders, and updates about your subscription status.
  • To Send Marketing Emails: We may send occasional marketing emails with tips, promotions, and discounts related to Path Finder. You can opt out of these emails at any time

6. Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or destruction. The security standards adhered to by our payment processors and gateways include:

  • Chargebee: Chargebee is PCI DSS (Payment Card Industry Data Security Standard) Level 1 compliant, the highest level of certification in the payments industry. This ensures that Chargebee follows strict security measures to protect payment information.
  • Stripe: Stripe is PCI DSS Level 1 compliant and follows industry-standard security practices. Stripe uses encryption to protect payment information and employs advanced fraud detection and prevention tools.
  • Braintree: Braintree is PCI DSS Level 1 compliant and uses encryption and secure tokenization to protect payment information. Braintree also implements comprehensive security measures to safeguard data

7. 3D Secure (3DS)‍

We have 3D Secure (3DS) enabled for your transactions. 3DS is an additional layer of authentication designed to reduce fraud and increase the security of online payments. This feature requires cardholders to complete an additional verification step with their bank during the payment process, enhancing the security of your transactions.

8. Sharing your information
We do not share your personal information except in the following cases:

  • With Our Service Providers: We may share your information with Chargebee, Stripe and Braintree to facilitate transactions, process payments, and manage customer support.
  • For Legal Reasons: We may disclose your information if required by law or in response to legal requests or processes.

9. Your Rights
You have the right to access, correct, or delete your personal information. You can also object to the processing of your information or request a copy of your data. To exercise these rights, please contact us at help@cocoatech.com.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: help@cocoatech.com
Address: 1250 27th Ave, San Francisco, CA 94122, USA

Thank you for using Path Finder!

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