Effective Date: September, 14 2024
1. Agreement to
Terms
By subscribing to Path Finder software, you agree to these Terms
of Service ("Terms"). These Terms constitute a legally binding agreement between you
("User", "Customer") and Cocoatech LLC ("we," "us,"
"our"), governing your use of the Path Finder software.
2. Free
Trial
Path Finder includes a free 30-day trial period, allowing you to
explore and evaluate the software. The trial is intended to showcase the app's capabilities
and features but does not serve as a permanent or free version of the software. Upon the
conclusion of the trial period, you will need to purchase a subscription to continue using Path
Finder or uninstall the software from your computer.
The trial version provides full access
to all features and is not restricted in functionality.
3. Subscription
Model
Path Finder operates under a monthly, half-yearly and yearly
subscription model as following:
- Automatic Renewal: Subscriptions renew automatically at the end of each billing period unless canceled.
- Billing: The subscription fee will be charged according to the chosen subscription period to the payment method provided by the user.
- Cancellation Policy: You may cancel your subscription
at any time, effective at the end of the current billing cycle. If you cancel:
- Cancellation requests must be submitted at least 15 days prior to the renewal date by emailing help@cocoatech.com. Cancellations received after this deadline will take effect in the next billing cycle, rather than the current one.
- Cancellation request can also be processed up to 1 day prior to renewal date by Path Finder application
We also offer a one-time license, which functions as a non-renewable yearly subscription. By
purchasing a license, you have the right to use the software for one year, including all updates
during that period, without any recurring billing. If you wish to continue receiving updates
beyond that year, you will need to purchase another yearly license or switch to a subscription.
With the license model, you will not be eligible for updates after the one-year period.
4. Activation
When you purchase a Path Finder subscription or a one-year license, you are granted a specific number of activations, with a default of 2 activations per subscription. You may install Path Finder on multiple Macs up to the number of activations included. Up to 12 additional activations can be purchased directly from our store.
We offer specialized licensing options for businesses and organizations, including volume
licenses and site licenses. For more information about these options, please contact us directly
at help@cocoatech.com.
5. 30-Day "No Questions Asked" Refund Policy
We offer a
30-day Money-back Guarantee for all customers. If you are unsatisfied with Path Finder for any
reason, you may request a full refund within the first 30 days of your subscription, no
questions asked. After this period pro-rated refunds may be issued in exceptional cases, such as
the inability to use the software due to significant bugs during the subscription period. If all
troubleshooting efforts fail to resolve the issue in an acceptable time frame (e.g. assistence
by our customer service, reverting to an older version or updating to the latest version), you
may be eligible for a refund based on the remaining unused portion of your subscription.
6. How to request a refund
To request a refund, please contact our
customer support team at help@cocoatech.com with the following information:
- Email, which you used to purchase Path Finder
- Date of Purchase
- Reason for refund request
- Proof of purchase (e.g. receipt or invoice)
Refund requests are usually reviewed within 7 business days, however we may
require additional information or clarification to process your request, which may take
additional time. Refunds will be issued to the original payment method used for the purchase.
Refunds are typicallay processed within 2 to 14 business days from the date the
refund request is approved by us, however the time it takes for the refund to appear in your
account statement may vary depending on your financial institution.
Please note: If
you purchased Path Finder through a third-party promotion deal and the payment was processed by
a third-party (such as a bundle deal provider), please refer to their documentation for the
refund process in that case.
7. Use of
Software
Path Finder is licensed, not sold. You are granted a
non-exclusive, non-transferable license to use the software for the duration of your
subscription. The use of Path Finder is subject to compliance with these Terms and all
applicable laws, including California Law and EU GDPR where
applicable.
8. Privacy Policy
Your privacy is
important to us. We comply with the California Consumer Privacy Act (CCPA) and the EU General
Data Protection Regulation (GDPR). Our Privacy Policy explains in detail how we collect, store,
and process your personal data and can be found here
We process
all subscription payments through Chargebee, a PCI DSS Level 1 certified service
provider. This ensures that your payment information is handled with the highest
level of security in compliance with global standards for payment processing.
9. Modifications to service and pricing
We reserve the right to
modify or discontinue the subscription service at any time. In the event of a pricing change, we
will notify you at least 30 days in advance. You will have the option to cancel your
subscription if you do not agree to the changes.
10. Limitation of Liability
To the fullest extent permitted by law, Cocoatech LLC shall not be liable for any indirect,
incidental, or consequential damages arising from your use of the Path Finder software. Our
maximum liability to you for any claim will not exceed the amount paid for the subscription in
the previous year.
11. Governing Law
These Terms will
be governed by and construed in accordance with the laws of the State of California, without
regard to its conflict of laws principles. For EU residents, you may have additional rights
under your local consumer protection laws.
12. Dispute
Resolution
Any disputes arising from these Terms or the use of the Path
Finder software will be resolved through binding arbitration in San Francisco, California, in
accordance with the rules of the American Arbitration Association. For EU customers, disputes
may be referred to an alternative dispute resolution body or the European Online Dispute
Resolution platform.
13. Termination of License
This
License is effective until terminated. Your rights under this License will be terminated by
Cocoatech LLC automatically, without notice, if you fail to comply with any term(s) of this
License. Upon the termination of this License, you shall cease all use and destroy all copies,
full or partial, of the Software.
14. Contact
Information
For any questions about these Terms or your subscription,
please contact us at:
Email: help@cocoatech.com
Mailing Address: 1250 27th Ave, San
Francisco, CA 94122, USA