Hey Cocoatech Community!
We hope this message finds you well. We wanted to touch base regarding a few issues we’ve been experiencing with our payment processing system. We’re aware that some of you have encountered difficulties, and we want you to know that our team is working diligently to resolve these issues as quickly as possible.
We understand that dealing with payment hiccups can be frustrating, and we truly appreciate your patience and understanding while we navigate through this. Our top priority is to ensure that your experience with us remains smooth and enjoyable, so please rest assured that we’re on it.
Additionally, we’d like to clarify a detail that might have caused some confusion. On your credit card statement, you might see charges listed under “Distant Future.” This is simply because Cocoatech, the maker of the Path Finder and Deckr apps, operates under the incorporated name “Distant Future.” We apologize if this has created any mix-ups in your accounting or if it wasn’t immediately clear.
If you have any questions or need assistance with your payments, please don’t hesitate to reach out to our sales team at sales@cocoatech. We’re here to help and ensure everything gets sorted out smoothly.
Thank you so much for your continued support and for being such a vital part of the Cocoatech community. We’ll keep you updated as we work through these issues, and we’re confident that things will be back to normal soon.
Warm regards,
The Cocoatech Team